ITSM / ESM platform · Cloud and On Premise
Mint Service Desk helps manage requests and services across IT and other departments. It brings together user communication, teamwork and asset information. It helps monitor the response and resolution deadlines defined in service level agreements (SLAs).
Users submit requests, and the team receives the information needed to act. Queues, priorities and communication history help manage each case from registration to closure.
Collect the right information for each type of request. Organise tickets in queues, assign owners and keep conversations attached to the ticket.
Set response and resolution deadlines, account for working calendars and monitor the risk of delays.
Link tickets to equipment, licences or other assets. Use information about ownership, location and previous cases.
Share verified solutions, organise decisions and analyse service performance. Feature availability depends on the selected plan. We tailor their use to your process.
ITSM means managing IT services, such as technical issues and user requests. ESM extends a similar approach to other departments: one place for requests, clear ownership and progress tracking.
You can use the platform in IT, HR, administration, finance and customer service. An equipment request is one example: from identifying a need and approval through to assigning equipment and confirming completion.
Use the system in Mint's cloud. Choose a plan for your agent count and the features your team needs.
Run the system on your own infrastructure. Agree configuration, integration and maintenance requirements to suit your organisation.
For On Premise deployments, an AI module can help summarise tickets, draft responses and classify cases. Features, licensing and environment requirements are agreed separately.
We start with a demo based on a process from your business. We then agree the scope of configuration, migration, integration and training. IP Partner supplies the solution and answers your questions during the purchase process.
Mint Service Desk pricing
Cloud for teams of up to 50 agents, or deployment on your own infrastructure with a tailored quote.
Essential ticket handling and teamwork
PLN 29 per agent · billed monthly
Automation and greater control over services
PLN 49 per agent · billed monthly
Prices in PLN from the manufacturer's price list dated 21 September 2026. The source does not state whether VAT is included — confirm the terms before purchasing. Implementation and additional services must be agreed with IP Partner.
On Premise
MintSD Lite, Pro and Enterprise options. We will match licensing, configuration and integrations to your organisation's needs.
You can try Cloud for 14 days. The manufacturer requires a payment card; cancel before the trial ends to avoid a charge. An On Premise pilot is available on request.
Check current pricing and terms with the manufacturer ↗We define the migration scope after analysing your data, attachments and available export methods. The deployment plan includes a trial import and a completeness check.
We match integrations to your plan and systems. During discovery, we establish which connectors and APIs are available and whether additional work is needed.
The rollout can be planned in stages. One process, one team and an agreed way to assess results make a good starting point.
Tell us who handles requests, how the team receives them and what you want to improve. We will tailor the demo scenario.
